Customer Engagement Executive at WASOKO

[Jamii Opportunities]

Position Title: Customer Engagement Executive​

Reporting to: Field Sales Manager

Key Responsibilities

• Reach out to customer leads through cold calling.
• Present, promote and sell products/services using solid arguments to existing and prospective
  customers.
• Perform analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships
• Reach out to churned customers through cold calling and get them ordering again.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within the schedule.
• Coordinate sales effort with team members and other departments.
• Analyze the territory/market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, and interests.

Key Relationships

• Warehouse branch management.
• Warehouse Logistics management.
• Delivery Agents.
• Product Team.
• Customer Growth teams.
• Active Wasoko’s Customers.

Key Skills and competencies

• Ability to work efficiently and independently in a fast-paced sales environment.
• Effective teamwork abilities.
• Strong oral and written communication skills.
• Strong sense of patience to follow through with problem resolution.
• Must have a Smart Phone.
• Laptop an added advantage.

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