Digital Services Executive at Vodacom June, 2022

Description​

Role purpose:
• Manages all digital products and company’s online channels
• Proactively work with both IT and CORPS on improving digital customer touch

points
• Manage and maintain in-house digital products and platforms.
• Ensure compliances on all services under the portfolio.
• Provide the necessary guidance and support to partners and other stakeholders
• Prepare daily, weekly and monthly reports for all services under the portfolio and track them versus business case and budget
• Develop a business relationship with other stakeholders from design to the launch of all products to ensure fully alignment within and outside the organization.

Key accountabilities
• Develop a strong digital portifolio
• Develop a working process on managing partners expectations while putting Vodacom interest first
• Proactively manage product life cycle under your portifolio
• Work with other teams within the commercial and technology functions in delivering to the fastest possible time to market
• Monitor the technology trends and provide the necessary inputs and changes to digital products and services
• Proactively learn the market trend and come up with the plans to address the challenges using digital solutions
• Always monitor key KPI for improvement

Key performance indicators:
• Increase in profitability as well as market share.
• Proactively lead the partners in delivering products on time
• Ensure Innovation drives the product roadmaps that lead to delivery of relevant products in the market
• Always adhere to Compliances for both regulations and HSE

Core competencies, knowledge and experience
• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics

Must have technical/professional qualifications:
• 3+ years’ experience industry or functional experience.
• Bachelor degree in Computer Science, IT, Business Administration, Marketing , Economics or its equivalent
• Strong analytical skills and business acumen.
• Strong understanding of technology, non-telecom services or design of the same with intelligence to understand ways of generating revenue in smart manner as per company procedures
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Strong understanding of managing projects.

Skills​

Modern Marketing Leadership
Data Flow and Decisioning
Digital Marketing Analytics
Always on Marketing
Data Analytics and Insights
Social and Digital Marketing – Channels, Platforms and Tools
Campaign Development and Management
Business and Commercial Acumen
Customer Centricity

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