Disabled Accounts
If your account is disabled, you won't be able to log in. Please keep in mind that there are many reasons why an account might be disabled, and we handle each of these cases differently.
My Account's Disabled
My personal Facebook account is disabled
We disable Facebook accounts that might not follow the
Facebook Terms of Service.
Some examples of why your Facebook account might be disabled include:
- Posting content that doesn't follow the Facebook Terms.
- Using a fake name.
- Impersonating someone.
- Continuing behavior that's not allowed on Facebook and goes against our Community Standards.
- Contacting other people for the purpose of harassment, advertising, promoting, or other conduct that's not allowed.
How to know if your account has been disabled
If your Facebook account has been disabled, you'll see a message saying your account is disabled when you try to log in. If you don't see a disabled message when you try to log in, you might be having a different login problem. Learn how to
fix a log in problem.
What to do if you think your account was disabled by mistake
Accounts that do not follow our Community Standards or Terms of Service may be suspended. If your Facebook account has been suspended, you'll be informed about it in an email and when you access your account in an app or web browser. We will also let you know whether you can appeal the suspension if you believe we made a mistake. After logging in, follow the on-screen instructions to submit your appeal.
Keep in mind that in some cases we may not issue a warning before disabling your account. We also can't restore accounts that were disabled for severe violations. Learn more about how we define severe violations from the
Facebook Community Standards.
My Friend or Child's Account is Disabled
If your friend's account is disabled, they'll need to
submit an appeal using the email that was connected to their Facebook account.
Please keep in mind that we can't release information about an account to anyone but the account holder, and we won't take action on any appeals sent in on behalf of friends.
Learn more about what we allow on Facebook in our
Facebook Community Standards.
Your child can
submit an appeal using the email that was connected to their Facebook account. Note that, because Facebook members 13 and older are considered authorized account holders, we can't give you information about the account or take any action on the account at your request.
Learn more about what we allow on Facebook in our
Community Standards.
Try Guided Help
Our guided help tool can walk you through the steps to resolve your issue.
Get Started
If your friend can't get into their account because it was taken over by someone else, please show them the
Hacked Accounts section of the Help Center so we can help. They can also
visit this page to begin securing their account.
If your friend is medically incapacitated and unable to use Facebook, we might be able to
help you remove their account. If your friend's condition is reversible, we can deactivate the account instead of deleting it. That way, when this person recovers they can log back in and reopen the account.
If your friend passed away, please
report their profile to be memorialized. Memorializing an account helps keep it secure by preventing anyone from logging into it.
It's possible that your friend's account is compromised. This could be caused by:
- Malicious software or a computer virus.
- Compromised login information due to phishing.
Learn more about
keeping your account secure and
how to deal with spam.
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