Acha kudanganya Wananchi Stanbic Tanzania ni kampuni inayojitegemea TANZANIA kufanya biashara ya benki.Uhusiano wake na Standard Bank ni wa ukimiliki Tu.Biashara ikigomba Tanzania inakufa Stanbic TZ Tu.Mimi ntavyojua pesa za wateja pale sio salama ila wazungu wamesema Caveat Ampter(buyer be aware) na waswahili wanasema abiria chunga mzigo wako
STANBIC Bank Tanzania has been named the most customer-focused bank in Tanzania,
according to latest survey released by audit and advisory firm, KPMG. According to the Africa
Banking Industry Customers Satisfaction Survey that ranked 32 banks operating in Tanzania,
Stanbic Bank apart from becoming overall winner as most customer-focused bank among other
banks operating in Tanzania, it clinched top position in the aspects of Transaction Methods and
Systems, Products and services with 80.9 and 78.8 points respectively. The survey which was
conducted across 14 countries in Africa between June and December 2012, judged banks on
customer care, transaction methods and systems, pricing, products, services and convenience.
Commenting on the survey over the weekend at the Banks headquarters in Dar es Salaam,
Stanbic Bank Tanzania Head of Marketing and Corporate Affairs Abdallah Singano said his bank
is committed to offering tailor-made banking services to tap into the unbanked. We are happy
to be ranked the most customer -focused bank in Tanzania. Our success can be partly attributed
to the banks strong knowledge of the local, leverage on technology and dedicated staff. As a
bank, we are committed to investing in research so as to come up with more tailor-made
products in a bid to tap into the untapped banking industry potential. We are committed to
supporting our customers to become key players in transforming the countrys economic
landscape, said Mr Singano. He added that the bank is in the process of repositioning itself to
becoming instrumental in the key economic development areas in the country and becoming a
bank of choices for profitable customers across all sectors. According to Bisi Lamikanra, KPMG
Africa Banking Project Team Leader, Africas banking sector in particular has benefited from the
rapid penetration of mobile technology in recent years across the continent. Such technological
advancements are not just shaping how people interact with one another; they are also changing
the behaviour and expectation of bank customers who are increasingly becoming used to the
immediacy offered by technology, she said. She said the survey results reveal the dominance of
branches and the Automated Teller Machine (ATM) over other channels in Africa. However, the
feedback is clear that African banks have come a long way, but there is still much further to go
to meet the expectations of customers. Banks in Africa will need to focus on maintaining their
financial stability while simultaneously sharpening their customer service capabilities if they
hope to capture and grow their markets, she added. Some of these banks have succeeded in
replicating the high service delivering performance established in their home countries and in
other markets they play in, noted the report. The survey ranked five categories that included
customer care, Transaction methods and Systems (TMS), Pricing, Products and Service and
Convenience. Ends
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source BUSINESS TIMES