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- May 11, 2013
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The JKIA has won the 'Best Improved Airport in Africa' award for excellence in customer service.
The Nairobi airport was recognised in the aviation industry’s most comprehensive passenger service bench marking programme - the prestigious 2017 Airports Council International Airport Service Quality Awards.
Managing Director Jonny Andersen said the recognition was timely as the JKIA is undergoing major reorganisation and modernisation works to stamp it’s position as a regional hub.
In a statement on Wednesday, Andersen further noted the award shows that measures taken to improve services are beginning to bear fruit.
"The benefits of all agencies working as a team are clear. We still have a lot to do but I believe we are on the right track."
The airport, which handles an estimated 6.5 million passengers annually, was ranked the fifth best in Africa during the 2014 ASQ Awards.
It was followed by Asia-Pacific's Ahmedabad, Europe's Zagreb (ZAG), Middle East's Dubai (DXB), Latin America-Caribbean's Belo Horizonte (CNF) and North America's Cleveland (CLE).
This time round, the best airport in the content, with more than two million passengers per year, is Casablanca (CMN). It was followed by the Mauritius (MRU) and Durban (DUR) airports.
JKIA named Best Improved Airport in Africa for 'excellent' customer care
The Nairobi airport was recognised in the aviation industry’s most comprehensive passenger service bench marking programme - the prestigious 2017 Airports Council International Airport Service Quality Awards.
Managing Director Jonny Andersen said the recognition was timely as the JKIA is undergoing major reorganisation and modernisation works to stamp it’s position as a regional hub.
In a statement on Wednesday, Andersen further noted the award shows that measures taken to improve services are beginning to bear fruit.
"The benefits of all agencies working as a team are clear. We still have a lot to do but I believe we are on the right track."
The airport, which handles an estimated 6.5 million passengers annually, was ranked the fifth best in Africa during the 2014 ASQ Awards.
It was followed by Asia-Pacific's Ahmedabad, Europe's Zagreb (ZAG), Middle East's Dubai (DXB), Latin America-Caribbean's Belo Horizonte (CNF) and North America's Cleveland (CLE).
This time round, the best airport in the content, with more than two million passengers per year, is Casablanca (CMN). It was followed by the Mauritius (MRU) and Durban (DUR) airports.
JKIA named Best Improved Airport in Africa for 'excellent' customer care
