Jamii Opportunities
JF-Expert Member
- Feb 10, 2014
- 4,876
- 1,549
1.
Executive Personal Assistant
KEY RESPONSIBILITIES
Apply here
2.
Customer Experience Executive
Apply here
3.
Channels Supporter Manager
Apply here
4.
JOB DESCRIPTION
Apply here
Executive Personal Assistant
KEY RESPONSIBILITIES
- Perform general office duties such as visitor and diary management for the Office of the GDRB and Managing Director, ordering supplies, maintaining executive and confidential/ sensitive Function files and records.
- Conduct research, compile data, and prepare information/management papers for Office of the GDRB and Managing Director, as assigned.
- Prepare and circulate staff communication, team meeting minutes and correspondence letters as assigned and keeping the MD advised of time-sensitive and priority issues, ensuring appropriate follow-up.
- Coordinate departmental staff initiatives such as Team Building, Strategy/retreat Sessions, as assigned.
- Make travel and accommodation arrangements for GDRB and MD and board members.
- Manage the GDRB and MD meeting room, schedules and any relating administrative costs including processing and track expenses, ensuring accurate and timely reimbursement.
- Read and analyse incoming correspondence such as memos, submissions, reports and packages to determine their significance and plan their distribution.
- Maintaining and organizing confidential files, corporate documents, records, and reports.
- Other additional and/or alternative duties as assigned from time to time, including supporting other Executives/Board as needed.
Apply here
2.
Customer Experience Executive
KEY RESPONSIBILITIES
- Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department
- Conducting below the line campaigns/communication through bulk SMS and calls
- Conducting all branches daily system health check surveys
- Handle queries coming through social media with collaboration with Marketing.
- Compile customer experience reports.
- Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries)
- Support in deployment of customer experience projects
- Conduct quality checks on raised complaints from branches.
- Participate fully in preparing and supporting customer engagement activities.
- Cross selling other products of the bank
- Facilitate customer surveys (NPS & CES) with the support from Group Strategy team.
Apply here
3.
Channels Supporter Manager
KEY RESPONSIBILITIES
- Providing quality service to Customers (both internal and external) and managing Customer expectations by fully supporting them without boundaries.
- Responsible in ensuring that there are no queues of unprocessed customer requests on digital channels operations.
- Ensuring that standard operating procedures and regulations are observed by staff when providing services.
- Responding to customers on different issues concerning digital channels on behalf of the Bank.
- Responsible for adjustment and settlements of related digital channels transactions, charges due to Vendors and channels income which is shared between KCB and Vendors.
- The Channel Support Manager will take on the role and responsibilities of a Team Leader by providing a strategic direction to the team members towards achieving the organizational goals.
- Maintain a database of all channels customers and transactions records where required.
- Handling of various stakeholders reports and submit them within the set deadline.
- Provide relevant operational support to remittances business to attain maximum value and return.
- Any other duties assigned by superior.
Apply here
4.
JOB DESCRIPTION
- Facilitating first-contact meetings with potential KCB bank customers on digital channels.
- Searching, assessing, accepting, and processing prospect customer applications for internet and mobile banking, agents, and merchants.
- Conduct first time (activations) and routine trainings to approved customers on digital channels.
- Ensure agent and merchant premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
- Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management).
- Growth of customer turnover and NFI as per the agreed target.
- Manage customer relationships and ensure complaints/disputes are sorted on time.
- Activation of dormant customers on digital channels.
- Cross selling of other bank products.
- Any other duties as assigned by the line manager.
Apply here
