Assistant Customer Care Officer at IRUWASA

Jamii Opportunities · 2021-04-20T06:26:08+00:00

POST: ASSISTANT CUSTOMER CARE OFFICER – 1 POST POST CATEGORY(S): MARKETING,MEDIA AND BRAND EMPLOYER: Iringa water Supply and Sanitation Authorities(IRUWASA) APPLICATION TIMELINE: 2021-04-12 2021-04-26 JOB SUMMARY N/A DUTIES AND RESPONSIBILITIES To assists in receiving and attending customers’ complaints and channel them to the respective departments for further action To assists in making follow-ups of customers’ complaints received and ensure that proper and timely remedial action is taken to provide the required services To assist in ensuring that all new customers are registered to the database with accurate account information To assists in making sure that all authorized water reconnections are carried out on time as per Customers Service Charter To assists in making timely follow up of customers’ queries received by the Authority until their final settlement To develop individual performance objectives and targets in consultation with the immediate superior as part of performance agreement To prepare and submit weekly, monthly, quarterly and annual progress reports for activities that fall under his/her section To make sure that the call center is properly working To provide customer service information with regard to IRUWASA operations To identify and escalate priority issues regarding customer services To route calls to appropriate departments To make follow up on customer calls where necessary To keep records of all conversations at the call center database in a comprehensible way To complete call logs To perform other related duties as may be assigned by the respective Supervisor. QUALIFICATION AND EXPERIENCE Holder of Diploma or Ordinary Diploma NTA Level 6 in Business Administration (Marketing), Commerce in Marketing, Mass Communication from a recognized Institution. REMUNERATION Salary Scale: IWAS 2 as per IRUWASA The deadline for submitting the application is 26 April 2021 CLICK HERE TO APPLY

Thread starter Jamii Opportunities
Start date Apr 20, 2021

Jamii Opportunities

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Assistant Customer Care Officer at IRUWASA

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