Source: The Guardian Newspaper
Britain`s Gateway Broadcast Services, until recently suppliers of the GTV service to subscribers across Africa, announced late last month that it was going into immediate liquidation.
The notification was contained in a January 30 statement to the media that caught the world by surprise and sent ripples of shock, disbelief, distress and anger down the spines of GTV customers.
Few bought suggestions that the current world financial crisis had made it impossible for the company to secure further funding and continue with business.
For one thing, up to as late as February 1, GTV kept advising customers via telephone messages (in Tanzania in both English and Kiswahili) thus: ``Don`t miss out on premier movies, great series and nail-biting sports on GTV this January! Pay for your account #
now to avoid the weekend rush.``
Unless the company can stand up and declare that it was not the one routinely sending out these messages, who could be too naive or docile to see that it was deliberately hoodwinking its customers?
The company made attempts to validate its bankruptcy claims by saying it had worked extensively to investigate, evaluate and analyse strategic alternatives that would have helped it dump the liquidation option but, apparently, to no avail.
It may indeed be true that GBS had over the last two years invested US$200 million in its ventures and created jobs and competition in its 22 markets.
However, the circumstances under which the liquidation notice was issued render all this information meaningless.
Nor could the emergence of the global economic downturn be accepted as an excuse for a company not to tell its customers the truth.
It is noteworthy that the statement quoted the GBS spokesperson as declaring categorically that the (GTV) service was being withdrawn with immediate effect.
He added: ``We realise the negative impact this has had on our loyal customers, creditors and staff, all of who have believed in GTV and the revolution in pay TV it had created. We have tried every possible step to keep the company going but we are all the unfortunate victims of the current global economic crisis.``
Excellent PR work, one might say. But why didnt he go on to discuss the quandary that customers would find themselves in and the measures the company was planning to take to help them out of the mess idle dishes and decoders, subscription fee paid for service not actually rendered, etc, etc.?
This is a mega-scandal and all victims deserve both convincing explanation and fair compensation. Some especially fast ones have already engaged lawyers for the purpose; but we know most cannot afford legal services.
In the light of these facts, the government should feel obliged to intervene and ensure that justice done and there is no recurrence of debacles of this nature.
The Tanzania Communications Regulatory Authority (TCRA) has been heard commenting on this issue but, to be honest, we are yet to see GBS/GTV really taken to task and thus remain wondering whether real action will ever come!