The government has issued a fresh announcement, revealing how applicants will be contacted once their driving licences, national identity cards (IDs), and birth certificates are ready.
In a brief notice on Thursday, February 12, Huduma Kenya disclosed that members of the public who applied for the above documents would receive direct communication once their documents were processed.
According to the government agency, the applicants will either receive a phone call or a text message informing them that their documents are ready for collection.
Huduma Kenya emphasised that this communication will only come from official Huduma Centre numbers, with the two approved numbers being 1919 and 020 690 0020.
Kenyans waiting for their documents have been advised to save and recognize the two numbers, with the move aimed at streamlining communication and ensuring applicants receive their documents on time.
"Collect processed documents at Huduma Centres. We will send you a text and also call you from our contact centre only through 1919 or 0206900020 to bring you your document," Huduma Kenya announced.
Huduma Kenya further urged members of the public to remain vigilant and avoid falling victim to fraudsters who may attempt to impersonate government officials.
The latest announcement comes a day after the Ministry of Interior announced the phased rollout of the national ID registration exercise across parts of the country.
The Ministry on Wednesday, February 11, said the phased mass registration is expected to expand nationwide, ensuring that every Kenyan turning 18 can obtain identification quickly and affordably.
"Identity is also the gateway into democracy. With an ID, citizens can register as voters and participate in choosing leaders at every level, from President to Member of County Assembly," the government revealed.
Similarly, the update follows a fortnight after Huduma Kenya revealed that up to 260,000 processed documents were yet to be collected from various Huduma Centres across the country.
SOURCE: Kenyans.co.ke
