Vodacom Tanzania: Support thread (Maswali, malalamiko na Ushauri)

I paid 20k via Mpesa for a LUKU service(power). Unfortunately, Token was not given out(maybe outage problem, that is OK ), but even after a number of weeks follow ups via Vodashop.

Queries were not answered all the way, by emails. When I requested that I need to be copied on the string, it was denied citing it to be internal communication.
How can I retrieve it back?

Hivi hawa voda kama hawasomi na kufanyia kazi haya malalamiko. Ni kwanino hii thread isipigwe ban tu tujue? Admin naomba muongozo.

Mkuje hapa mfafanue vigezo vya TUSUA MAPENE

Mmwaminifu said:

Hivi hawa voda kama hawasomi na kufanyia kazi haya malalamiko. Ni kwanino hii thread isipigwe ban tu tujue? Admin naomba muongozo.

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Unajuaje hawasomi?

Ile kurudishiwa 10% ya ukilipia huduma kwa M-PESA (mafuta-petrol station, huduma mgahawani/bar etc.) naona ghafla mmepotezea na midakika isiyo na Tija. Poor Vodacom.

Nimenunua muda wa maongezi kupitia M-pesa zaidi ya mara mbili, ujumbe wa kufanikisha muamala hauji wala salio sioni kwenye simu.

Kibaya zaidi salio kwenye M-pesa limekatwa. Malizeni usumbufu huu haraka, mnatukwamisha kufanya mawasiliano, aaaaargh.

Mkuu Vodacom Tanzania njoo unaitwa huku ujibu kesii hii. Siku hizi sijui umekuwaje we jamaa. Mi nakucheki tu

Jimbi said:

Nimenunua muda wa maongezi kupitia M-pesa zaidi ya mara mbili, ujumbe wa kufanikisha muamala hauji wala salio sioni kwenye simu.
Kibaya zaidi salio kwenye M-pesa limekatwa. Malizeni usumbufu huu haraka, mnatukwamisha kufanya mawasiliano, aaaaargh.

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Pole aisee kiongozi

Wamelewa wateja hawa

Aisee hata ukinunua luku kwa M pesa, hela inatoka luku hupati. Washanilia pesa kwa mtindo huuhuu.
Sitathubutu tena.

Vodacom shughulikieni madai ya watu. Kuna maeneo mliweka minara lakini kuwalipa stahiki zao imekuwa mtiani tafadhali hiki kitu hakikubaliki

Mimi pia natumia voda ila sahivi inakera sana,mtandao unakatakata hovyo,mpesa shida, internet ndo usiseme... Nipo kanda ya ziwa.

Ebu jirekebisheni tafadhali. Alafu mbona hamjibu comments za watu? Au ni dharau?

Usa-River said:

Mimi pia natumia voda ila sahivi inakera sana,mtandao unakatakata hovyo,mpesa shida, internet ndo usiseme... Nipo kanda ya ziwa.

Ebu jirekebisheni tafadhali. Alafu mbona hamjibu comments za watu? Au ni dharau?

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Sio dharau bali ndo walivyo hawataki kabisa ulalamike, wanataka uwasifie kwa huduma yao mbovu. Hii kitu walitakiwa wapewe wazungu waendeshe na sio sisi waafrica.

ukiwa na shida ukaweka hapa wanaipitia na wakiona mmmmmmh ni msumari kwao basi hawajibu kitu wanakaa kimya.

mods sijui kwanini wanaweka hii thread sticky wakati hakuna huduma yoyote tunayoipata kutoka kwa hawa jamaa,

Hii sizani kama ni vodacom wenyewe kuna mtu tu alikunywa viloba vyake akaweka huu upuuzi

Hawa wapunguze sms kw wateja, muda mwingi wamekuwa wakiwatumia sms wateja wao ambazo hazina mantc, imekuwa nikero kwa kweli mimi binafsi inanikwaza sana sometime nipo bize mara sms znasumbua tena sii za maana ,

Voda Nahitaj line ya Mpesa niwe wakala.Mashart yenu yapoje?

Wakuu habari , nimetumiwa ujumbe mfupi kutoka vodacom ukinitaka nikamilishe survey ili nijipatie muda wa maongezi wa Tsh 3000 kama unavojieleza hapa chini.

Complete this survey & we will send you TZS3000 INSTANT AIRTIME! Click here: MobiWorkX - Surveys Email STOP to help@millwardb.co.za to opt out

Nimeanza kujaza details ila nikawa na wasiwasi pale nilipoona kipengele kinauliza kipato changu kwa mwezi kiasi gani , japo kuna option mbalibali ,nikaselect sehemu ya NONE nikimanisha sina kipato chochote hapo ndo survey ilipokomea.

Sasa najiuliza hii kitu ni upigaji au walimaanisha? Nadhani kuna wadau wa vodacom watakuja na mrejesho mzuri humu.

meseji hii hapa.

Kekundu kekunduuu

VYUMA VIMEKAZA