mkuu umehamia wapi na mimi nikufuate
Mimi nimeamua leo kuihama rasmi Zantel!! Hadi hapo hii policy yao itakapobadilika!! Mnipe updates wakirudi kama zamani!!
Naona sasa Zantel wameshaanza kuchokoza customers!
Its Monday morning, and I needed 2GB bundle, for 10,000 as usual, for Internet connectivity to pull myself up for the viporo vya kazi immediately.
Because, I didn't used my High-life SIM card on voice for the last 7 days I cannot get connection and so my work got stuck!
What a crapp!!!
Wait a minute,
Here I have five lines (Vodacom, Airtel, Zantel, Sasatel and Tigo) and their respective modems, and all lines are on to make my friends life easy from not getting into inter-network tariffs charges.
Lets get back to Zantel.
I joined Zantel for internet service ONLY and not voice call.
I was spending 8GB worth 40,000 a month for internet connectivity.
In my friends contact list I have only 2 Zantel contacts, which tells me I don't need to use Zantel for Voice call.
Today, I am forced to use minimum of TZS 5,000 to get enrolled again to Zantel High-life, so that I can get internet connectivity as I usually do.
What does that mean?
It means, my budget for Internet will now piles up to TZS 60,000 a month instead of TZS 40,000 as earlier where 20,000 is for voice call. Why would I use TZS 60,000 a month for ZANTEL while the market is ready to offer alternative, cheaper than that?Why would I be curtailed to the service I don't want?
Lets hear what Zantel says
Why TZS 5,000 for voice call weekly?
Zantel will tell you, we have observed that, our customers are not using their High-life SIM CARDS for voice calls and hence, those lines seems to be idle, not used, and it is our policy, and (as per tcra - if you wish) to block those idle lines.
But look, Zantel earns revenue of TZS 10,000 for 2GB weekly via the same so called idle lines, and how can they call these lines idle?
This is INSANE, and it tells us how the MARKETING DEPARTMENT are not smart!
What they could have done, a customer should have top up his line for as little as 1000 weekly per each recharge, and when it got to 5000 a month, common sense will tell a customer to use the money on voice calls.
The idea is to make internet cheap while providers earn their profits!
Honestly, I was a loyal customer for Zantel since day 1, when started using their internet service, but for this stupid policy of theirs, I am contemplating to quit for good as alternative are abundant out there.
To start with, got to check up with TIGO
haya ya Zantel yamenikuta sasa hivi ..... naombeni ushauri lukuki niondoke zantel...yaani wanakulazimisha recharge simcard yako na uzitumie ndani ya wiki moja n..bora wange ongeza bei ya bundle
Mkuu hapa sio marketing department au Finance Department bali ni Common Sense Department.....Marketing department and Finance department za kampuni za simu hazifanyi kazi zaidi ya kudevelp lottery business model. Nilipofanya interview 2009 na Zain niliwaambia walio ni interview you guys are losing money. Na hii ni exactly case, vijana wengi wabongo ambao wapo kwenye hizi department ni wavivu wa kufikiri.
Marketing department and Finance department za kampuni za simu hazifanyi kazi zaidi ya kudevelp lottery business model. Nilipofanya interview 2009 na Zain niliwaambia walio ni interview you guys are losing money. Na hii ni exactly case, vijana wengi wabongo ambao wapo kwenye hizi department ni wavivu wa kufikiri.
Na ili hizi kampuni zipate watu washindani lazima waache upuuzi wa kusema tutakupa 3 million mshara. That doesn't make sense, competitive candidate kwenye hii dunia anataka mshara plus profit sharing mwisho wa mwaka. That is the only way watapata business developer who will bring good products to Tanzania community and good return to Investors. Zama za mishara bila compasation ya equity zimekwisha.
It is now high time kuanza online campaign kuwashikisha hawa ndugu adabu kuwalazimisha customers kwenye voice call instead of internet.ni mara mia wangepandisha bei ya bundle kulikoni kufanya huu ushenzi.
Wasipojirekebisha ndani ya siku tatu zijanzo nitaanzisha blog,facebook page na twitter ya kuwa ponda mpaka washike adabu.
Nyambaaaf
Unajua haya makampuni pamoja na management yao wote ni mazuzu wakishauriwa na wajinga wa finance and marketing department.
Angalia kwa mfano, makampuni yote ya simu ukiachana na zantel, hakuna kampuni yeyote ambayo in R&D departments, na ndio chanzo cha matatizo kwa haya makapuni ya simu yanapofikiria bila kushirikisha ubongo.
Marketing team, ndio wanaopendekeza new products, na kwa hili la zantel wameshirikisha makalio kufikiri badala ya bongo zao na Management walivyokuwa mazuzu nao waka adopt hii kuwa policy, nonsense!
Countdown.....zimebaki siku mbili nianzishe massive campaign kwenye social networks against Zantel move screwing up her customers...
MPAKA KIELEWEKE NA ADHABU WASHIKE...NYAMBAAF
mkuu... humu JF hawa jamaa hawaingii .... tutafute e-mail yao halafu tuwatumie warning ya kuwachemsha
vigezo ni vingi ... kwanza wameanzisha package na kutuingiza kwenye mkataba nao bila agreement ya terms and conditions... pili wameanzisha system mpya katikati ya mkataba bila kutoa notice....
Nimeshatoa taarifa TCRA to act on the matter firmly and decisively
Nani kakwambia?Wameshapata taarifa na wanatembelea sana tu.
they screw us we screw them even more...
Mpaka kesho kutwa kama sijapata notice yeyote, i will do the campaign at my own pleasure and i know we will get support from their competitors and that is natural.
This time mpaka watie akili na tutawafikia wateja wote ambao wanatumia internet na ikibidi nitaweka ad kwenye facebook and I am ready to pay USD 100 kwa paypal kwa ajili ya hiyo advert.
I had Same problem once and I spoke with customers services they Told me to get Highlife I had to use 50000 on phone calls a week... all hell broke loose nikawaambia kuwa mimi nimejoin na highlife for Internet and I dont need or want to use for phone calls so I told them thats means 2GB cost me 15,000 instead of 10,000/= and Airtel for the same amount I will get 3GB and the good thing about Airtel I can get another Bundle as soon as the first bundle finishes without waiting for the week to finish
This Gentleman told me he will pass my recommendations to Uongozi..., but the funny thing is I am still using 10,000/= a week even without using 5,000/= on the phone.., so I dont know what is happening and I dont want to ask incase they have forgotten me
Nimeingia Tz juzi usiku, kwa kuwa modem yangu ilikuwa na pesa ya kutosha; nilipotaka kujiunga highlife nikakumbana na ujumbe wa kwamba sijatumia zaidi ya sh. 5,000/= kwa voice calls ndani ya siku saba zilizopita. Ikabidi nianze kutafuta hiyo elfu tano, na baadaye nikawa napiga simu kila sehemu kama kichaa ili iishe. Kweli inaudhi.
Labda tungekuwa na vyama vya watumiaji wa huduma fulani. Tukikuta huyu anazingua wanachama wenzetu tunafanya kampeni ya ku boycott huduma husika, hapa nikizungumzia hawa ISPs.