Naona sasa Zantel wameshaanza kuchokoza customers!
Its Monday morning, and I needed 2GB bundle, for 10,000 as usual, for Internet connectivity to pull myself up for the viporo vya kazi immediately.
Because, I didn't used my High-life SIM card on voice for the last 7 days I cannot get connection and so my work got stuck!
What a crapp!!!
Wait a minute,
Here I have five lines (Vodacom, Airtel, Zantel, Sasatel and Tigo) and their respective modems, and all lines are on to make my friends life easy from not getting into inter-network tariffs charges.
Lets get back to Zantel.
I joined Zantel for internet service ONLY and not voice call.
I was spending 8GB worth 40,000 a month for internet connectivity.
In my friends contact list I have only 2 Zantel contacts, which tells me I don't need to use Zantel for Voice call.
Today, I am forced to use minimum of TZS 5,000 to get enrolled again to Zantel High-life, so that I can get internet connectivity as I usually do.
What does that mean?
It means, my budget for Internet will now piles up to TZS 60,000 a month instead of TZS 40,000 as earlier where 20,000 is for voice call. Why would I use TZS 60,000 a month for ZANTEL while the market is ready to offer alternative, cheaper than that?Why would I be curtailed to the service I don't want?
Lets hear what Zantel says
Why TZS 5,000 for voice call weekly?
Zantel will tell you, we have observed that, our customers are not using their High-life SIM CARDS for voice calls and hence, those lines seems to be idle, not used, and it is our policy, and (as per tcra - if you wish) to block those idle lines.
But look, Zantel earns revenue of TZS 10,000 for 2GB weekly via the same so called idle lines, and how can they call these lines idle?
This is INSANE, and it tells us how the MARKETING DEPARTMENT are not smart!
What they could have done, a customer should have top up his line for as little as 1000 weekly per each recharge, and when it got to 5000 a month, common sense will tell a customer to use the money on voice calls.
The idea is to make internet cheap while providers earn their profits!
Honestly, I was a loyal customer for Zantel since day 1, when started using their internet service, but for this stupid policy of theirs, I am contemplating to quit for good as alternative are abundant out there.
To start with, got to check up with TIGO