William Hill Online [Incident: 150301-001486]
support@willhill.com - 28 Feb
kwa mkumbo1994
Subject
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William Hill Online
Discussion Thread
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Response Via Email(Robert) - 28/02/2015 04:26 PM
Dear Daniel,
We are writing to you in relation to an error that we have recently discovered through an internal audit of our Mobile systems.
We constantly strive to provide the best customer experience possible and aim to ensure we are always open, fair and honest.
This issue affected a very limited number of betting opportunities involving handicaps, spreads and totals markets.
Very occasionally, software can let us down and cause errors. In such circumstances our onus is on ensuring that you are not adversely affected. On that basis, I am pleased to inform you that the below bets have been resettled in your favour:
O/11974648/0000069/F struck on 22 December 2014, with a stake of 10 USD for there being under 170.5 points in the Rain or Shine Elasto Painters| |vs| |Alaska Aces event, with odds of 17/20. The revised settlement value is 11.67 USD
O/11974648/0000070/F struck on 22 December 2014, with a stake of 9 USD for there being under 167.5 points in the Rain or Shine Elasto Painters| |vs| |Alaska Aces event, with odds of 1/6. The revised settlement value is 10.5 USD
These funds have now been credited to your William Hill account.
Please accept our apologies for any inconvenience caused and thank you again for choosing to place your bets with us.
Yours sincerely
William Hill Online
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