MSAADA - ambaye ameshadeal na kuachwa na ndege / “no show” na Turkish airlines anisaidie

Mdogo wangu amechanganya tarehe na muda akamiss flight yake.
Tiketi yake inaonyesha kwamba kuna penalty ya $200 ya no show. 



MASWALI:

1. Je anaweza kuchange flight na kulipia hiyo $200 au how does it work?
   
   
2. Au inabidi akate tiketi nyingine halafu aclaim refund?

Kwa sasa akiingiza taarifa za reservation yake anapata hili jibu, mwenye uzoefu na hii ishu anisaidie.

min -me (pia naomba niitie wazoefu wengine)

Cc: Mshana Jr , Grahams , Ushimen

Lamomy njoo mwanakwetu, mbona safari ya kwenda kufuata ule mzigo wa msaada ni kama inakwama kabla haijaanza 😂😂

Aangalie kwenye ticket kama alikata hardcopy kuna terms and conditions ila hawezi kupata refund bali anaweza kubadilisha within 24hrs kwa kuomba ticket mpya na kulipia re-issue (rebooking) na tofauti (fare difference) kama ipo

Pole kwake , awe makini na maandalizi ya mapema ayazingatie.

Angeweza kuuliza kwa wahusika angepata jibu sahihi la moja kwa moja kuliko huku mitandaoni

Ottoman IV said:

Aangalie kwenye ticket kama alikata hardcopy kuna terms and conditions ila hawezi kupata refund bali anaweza kubadilisha within 24hrs kwa kuomba ticket mpya na kulipia re-issue (rebooking) na tofauti (fare difference) kama ipo

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Asante, yes inaonyesha anaweza kuchange with a penalty ila tatizo hawezi kuaccess her ticket online anymore, I guess sababu wameshaicancel ticket, hapo ndiyo hajui afanyaje.

Binti wa zamani said:

Lamomy njoo mwanakwetu, mbona safari ya kwenda kufuata ule mzigo wa msaada ni kama inakwama kabla haijaanza 😂😂

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😹😹😹 Mwambie ndege sio bus za mkoa..!!

Sisi tutalala airport tusichelewe madili yetu hata tukiumwa tutapanda na drip zetu mkononi..!! 😹

Pendaelli said:

Pole kwake , awe makini na maandalizi ya mapema ayazingatie.

Angeweza kuuliza kwa wahusika angepata jibu sahihi la moja kwa moja kuliko huku mitandaoni

Click to expand...

Vyote vinafanyika in parallel, kupata hizo customer support za airlines ni mtihani kweli.
Yuko kwenye waiting ya call kwa 30 min now.

Ottoman IV said:

Aangalie kwenye ticket kama alikata hardcopy kuna terms and conditions ila hawezi kupata refund bali anaweza kubadilisha within 24hrs kwa kuomba ticket mpya na kulipia re-issue (rebooking) na tofauti (fare difference) kama ipo

Click to expand...

Afate huu muongozo

Lamomy said:

😹😹😹 Mwambie ndege sio bus za mkoa..!!

Sisi tutalala airport tusichelewe madili yetu hata tukiumwa tutapanda na drip zetu mkononi..!! 😹

Click to expand...

Mamie acha tu, kichwa kimepata moto haswaa 😅
Tutamzabua makofi baadaye, sasa hivi inabidi tumsaidie tu!

Lamomy said:

😹😹😹 Mwambie ndege sio bus za mkoa..!!

Sisi tutalala airport tusichelewe madili yetu hata tukiumwa tutapanda na drip zetu mkononi..!! 😹

Click to expand...

😂😂😂😂😂

Kuna watu wazembe mpaka aibu naona mimi mama yao

Binti wa zamani said:

Mamie acha tu, kichwa kimepata moto haswaa 😅
Tutamzabua makofi baadaye, sasa hivi inabidi tumsaidie tu!

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Na asiwe amekata go n return wohiii 😹😹😹
Ingekuwa New force unachukua boda unalifukuzia, pipa sasa likiyeya limeyeya baba Jeni bye bye 🤣

cocastic said:

😂😂😂😂😂

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Udugu upo? 😹

Binti wa zamani said:

Asante, yes inaonyesha anaweza kuchange with a penalty ila tatizo hawezi kuaccess her ticket online anymore, I guess sababu wameshaicancel ticket, hapo ndiyo hajui afanyaje.

View attachment 3441556

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Apige simu Call Center haraka na aongee na customer care wa Turkish Airlines, sio travel agents popote, wao wana access ya hizo information, kama imeshatua taarifa zinafutwa na kama ni round trip hata ya kurudia ataikosa, maana kama alipaswa kusafiri leo alafajir inabidi apate ya kesho yake au next available flight
Tuliwahi kuacha mtu anashangaa Hamad airport Qatar tulikuwa transit akakaa pale airport 24 hours akaja kesho yake

Binti wa zamani said:

Vyote vinafanyika in parallel, kupata hizo customer support za airlines ni mtihani kweli.
Yuko kwenye waiting ya call kwa 30 min now.

View attachment 3441559

Click to expand...

Daaah!
It's a real challenge aisee
I hope itakuwa sawa, vinginevyo likuepukalo lina heri huwezi juwa kingetikea nini kama ingekuwa successful

Ilishawahi kunitokea hii hukooo kwa wenyewe kwa kutokuwa makini katika kusoma masaa ya safari. Nilidhani kuwa safari ipo kesho yake kumbe ni saa 6 na dakika mbili za usiku wa siku ile ile (2 minutes after midnight). Kesho yake kweli nikatimba airport kumbe safari ilikuwa jana yake na watu wameshafika huko walikokuwa wanakwenda.

Niseme tu pengine Mungu Alikuwa upande wangu maana nilipelekwa kwa mkuu mmoja hivi akahangaika wee ili niweze kuondoka usiku huo huo. Tatizo ikawa economy zote zimejaa ila huko business class kulikuwa na siti mbili ziko empty. Akaniangalia weee akaniambia niongezee dola 250 tu. Kweli nikaongeza huyoo nikapelekwa business classs. Na hiyo ndiyo ilikuwa mara yangu ya kwanza kusafiri business class aisee. Bahati nzuri nikiwa nasafiri haya masafari marefu huwa naweka pamba za kueleweka na sikuwa out of place. Pengine walidhani ni bonge la businessman kumbe mlima nyanya na dengu tu kutoka Misungwi....

Huyo kuna hela watamwambia aongezee na akifanya hivyo watambump kama kuna ndege ina nafasi. Ila ni vizuri kusoma terms and conditions maana kila shirika la ndege lina sheria zake. Na pia kuna tiketi kama zile za discount kubwa huwa hazina mwanya wo wote. Ukikosea tu ndiyo imekula kwako mazima. Na awe makini zaidi siku zingine. Afike airport masaa angalau matatu kabla ya safari na kama kuna dharula ahangaike kubadilisha safari mapema!

Kama uko Dar watembelee ofini kwao au wapigie simu kwa maelezo sahihi.
👇
Turkish Airlines Dar es Salaam Office Address: Azikiwe St, Dar es Salaam, Tanzania Phone Number: +255222116683 Working Hours: 24 hour

Ottoman IV said:

Apige simu Call Center haraka na aongee na customer care wa Turkish Airlines, sio travel agents popote, wao wana access ya hizo information, kama imeshatua taarifa zinafutwa na kama ni round trip hata ya kurudia ataikosa, maana kama alipaswa kusafiri leo alafajir inabidi apate ya kesho yake au next available flight
Tuliwahi kuacha mtu anashangaa Hamad airport Qatar akakaa pale airport 24 hours akaja kesho yake

Click to expand...

Yakurudia ikiwa ni miezi mi3 mbele bado hawatakuruhusu kupanda?

Mimi nilipata tatizo na ndege nikajifunza kitu, ukiwa na shida ongea moja kwa moja na shirika la ndege na sio agents. Huko watamzungusha tu bila kumpa muafaka.